Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, contact us at golfbrand@outlook.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs for standard returns. If your item is defective, damaged, or incorrect, TEE UP!™ will cover reasonable return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at golfbrand@outlook.com.

Pre-orders and cancellations

TEE UP!™ Batch 1 is a pre-order and is expected to ship in November 2026. Pre-order purchases may be canceled for a full refund at any time before the order has shipped. To request a cancellation, contact us at golfbrand@outlook.com.

Once an order has shipped, our standard 30-day return policy applies.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items that have been materially altered, damaged through misuse, or returned in a condition substantially different from when received may not be eligible for a return or full refund, except where otherwise required by applicable law. Please contact us with any questions about your specific return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at golfbrand@outlook.com.

Consumer rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.